At Closer (Permanent), in Abu Dhabi, United Arab Emirates
Expires at : 2025-09-03
Remote policy : Full remote
Mutual Respect, Empathy, Innovation and Professional Pride. Do you see yourself within these values?
Founded in 2006 under the mission "To Challenge Complexity", Closer Consulting is a Data Science company specialized in Business Intelligence, Advanced Analytics and Artificial Intelligence.
By developing projects in the most diverse industries – Banking, Telecommunications, Health, Retail, Energy, Insurance or Aviation - we analyze data, transforming it into knowledge for our clients, allowing them to adopt the best decision-making for their respective organizations and businesses.
We are currently seeking a highly skilled and motivated individual to join our Development & Engineering Application Management L2 Support team. The ideal candidate should possess a technical background with 3-5 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.
Responsibilities
- As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
- Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to business operations.
- Continuously enhance existing processes and workflows to optimize efficiency and productivity.
- Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI / CD practices.
- Effectively communicate with team members, stakeholders and business end users and foster collaboration.
- Uphold knowledge management practices to facilitate knowledge capture and sharing.
Main requirements
3-5 years hands-on experience in production support, with a proven track record of successfully managing complex environments.ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.Bachelor's degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.Effective communication skills, both written and verbal, enabling effective collaboration and conveyance of ideas and solutions.Technical background with a profound understanding of ETL / ELT processes for data transformation.Proficiency in utilizing PySpark for distributed data processing and analytics.Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.Fundamental proficiency in Python debugging of data transformation issues and scripting automation.Comprehensive understanding of REST API, enabling seamless integration between internal and external systems.Nice to have
Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.Proven experience managing SaaS platforms (interactions between SaaS and IaaS)Expertise in relevant areas such as data management, data engineering, or financial systems.Hands-on experience managing big data platform like Databricks, Palantir or Informatica.Understanding of data observability concepts, and support of data observability stack to ensure data integrity, quality, and reliability.Skilled in monitoring and analyzing data pipelines to detect anomalies, latency issues, and data loss, ensuring seamless data flow for critical financial operations.Collaboration with data engineering teams for data observability and issue resolution.Proficiency in managing batches in scheduling tools such as StoneBranch, Control-M, ActiveBatch and Autosys.Expertise in workflow automation applications and tools such as PowerAutomate, KNIME Analytics. Altryx, Informatica.Experience in managing BI Platforms like PowerBI, MicroStrategy, QlikView, Tableau.Strong background in working with agile environments, participating in sprints and adhering to CI / CD practices.Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies and data engineering.Understanding Microservice concept and supporting applications using microservices.Benefits & Perks
We believe we are the ones too, by :
Providing a Multidisciplinary Team;Giving a home office kit, with everything you need to perform remotely;Ensuring a career plan alongside with professional growth;Providing you with a custom training plan;Helping you reach happiness.Oh… and by the way, we also have :
Several challenging complex projects;Stimulating teams and leaders;World-class Clients and Partners.