Technical Support Specialist (bi-lingual Portugues / English)

Inbenta is looking for a Technical Support Specialist to join our team in out of our Brazil location / Virtual.

This person will provide technical guidance and support to our business and customers in the Americas.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.

He / she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  The candidate will be expected to speak and write in English.

Responsibilities :   Administration and Support : Manage and support the configuration of Office 365 for staff, including troubleshooting connectivity and mobility issues.

Technical Assistance : Provide end-user support for Office 365 applications, including Microsoft Office Suite, Google Chrome, and other related software.

Issue Resolution : Diagnose and resolve technical issues with hardware and software systems, often through direct interaction with users via phone, in person, or online chat.

System Maintenance : Maintain and support organizational systems, desktops, and peripherals, including inventory management.

Documentation : Create and maintain technical documentation for staff and ensure all service desk calls and emails are handled efficiently.

Qualifications : Experience : Typically, 3-5 years of IT experience, with a focus on Office 365 support.

Technical Skills : Proficiency in Microsoft Office Suite, Office 365, and basic networking protocols.

Education : A relevant degree in Computer Science, Information Technology, or a related field is often preferred.

Communication Skills : Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users3.

Problem-Solving : Strong problem-solving skills and the ability to make important decisions under pressure.

Requirements : Four years of related technical support experience Technically savvy with strong project management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand

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